Find Support

We provide multiple ways for faculty, researchers, and graduate students to get the support they need to achieve their goals:


Book a consultation with one of our campus partners.

Drop-In Support

  • From 9 am to 5 pm Monday thru Friday, staff are on hand in the AIS to help with basic questions regarding bCourses, Clickers, Academic Integrity, and Do-It-Yourself Media. (More thorny or complicated issues may be referred to a specialist and/or handled thru a scheduled consultation.)
  • Other partners are available for drop-in support at specific days and times.

Workshops and Programs

View upcoming workshops and programs on the AIS Events Calendar.

Online Help

See our Services page to find online help resources. 

Where Can I Get Help With...

If you're not sure where to start, the chart below will help you find support for specific issues and concerns. You can also email and we'll get you to the right place.

Information about the Academic Innovation Studio's programs and services Academic Innovation Studio email:
General content and collaboration needs including: email, calendaring, document sharing, Google sheets, Google forms and video conferencing. bConnected website:
Selecting and using the computing resources best suited to your research, including the Savio high-performance compute cluster, AEoD virtual desktop, national compute infrastructure (e.g. XSEDE), and/or commercial cloud services. Berkeley Research Computing email:
Designing and producing high-quality online courses and programs. Berkeley Resource Center for Online Education website:
General IT questions on support options available to you and your department, purchasing new computers, and troubleshooting common problems. CSS-IT website:
Improving your syllabus and brainstorming overall course design, student engagement strategies, technology infusion ideas, and instructional improvement grant proposals. Center for Teaching and Learning email:
Quantitative and qualitative programming tools, techniques, and methods trainings and consultations. D-Lab website:
Integrating a DH component into your course or research or (if you're already far along) answering other questions. Digital Humanities @ Berkeley website:
bCourses, classroom AV, clickers, academic integrity, online course evaluations and our DIY media service. ETS email:
Finding accessible readings and media for your courses, developing research and digital literacy assignments, and much more. Library website:
Understanding how to use copyrighted materials in bCourses and the classroom, and making fair use decisions. Get guidance on locating course content, and ways to make that content more affordable to students. Learn more at: Library - Scholarly Communications email:
All things video, including streaming full films and clips, using digital/analog library media collections, accessing and developing viewing guides, assigning video in bCourses. Library - Media Resources Center website:
Creating data management plans for grants; securing research data; using Box, Drive and other data storage; data access via APIs and Web-scraping; data sharing, publication, and preservation; and more. Research Data Management email: