Find Support

Where Can I Get Help With...

We provide multiple ways for faculty, researchers, and graduate students needs to achieve their academic goals. 

To get support, we recommend booking a consultation or stopping by the AIS during drop-in support hours.

If you're not sure where to start, refer to the chart below, or contact us at ais@berkeley.edu.

IssueOrganizationContact
First stop for most technology-related issues! General IT hardware and software troubleshooting is available to you and your department. We also assist with computer purchasing and other related services. IT Client Services website: http://sharedservices.berkeley.edu/it/
Information about the Academic Innovation Studio's programs and services Academic Innovation Studio email: ais@berkeley.edu
General content and collaboration needs including: email, calendaring, document sharing, Google sheets, Google forms and video conferencing. bConnected website: http://bconnected.berkeley.edu
Selecting and using the computing resources best suited to your research, including the Savio high-performance compute cluster, AEoD virtual desktop, national compute infrastructure (e.g. XSEDE), and/or commercial cloud services. Berkeley Research Computing email: brc@berkeley.edu
Overall course design, syllabus reviews, classroom teaching, digital pedagogy, inclusive teaching, and active learning Center for Teaching and Learning email: teaching@berkeley.edu
Quantitative and qualitative programming tools, techniques, and methods trainings and consultations. D-Lab website: http://dlab.berkeley.edu/
Integrating a DH component into your course or research or (if you're already far along) answering other questions. Digital Humanities @ Berkeley website: http://digitalhumanities.berkeley.edu
Visual design, digital media and tools, digital instruction design, and designing and producing high-quality online courses and programs.

Course content accessibility and support for Ally

bCourses, clickers, academic integrity, online course evaluations and our DIY media service.
Digital Learning Services website: dls.berkeley.edu




website: dls.berkeley.edu/accessibility


email: etssupport@berkeley.edu
Classroom AV, lecture capture, portable equipment checkout, and instructional computing Educational Technology Services website: https://ets.berkeley.edu/
Best practices, advice and support for understanding the accommodation process for students with disabilities. Disabled Students' Program website: https://dsp.berkeley.edu/
Finding accessible readings and media for your courses, developing research and digital literacy assignments, and much more. Library website: http://www.lib.berkeley.edu/help
Understanding how to use copyrighted materials in bCourses and the classroom, and making fair use decisions. Get guidance on locating course content, and ways to make that content more affordable to students. Learn more at: lib.berkeley.edu/scholarly-communication. Library - Scholarly Communications email: schol-comm@berkeley.edu
All things video, including streaming full films and clips, using digital/analog library media collections, accessing and developing viewing guides, assigning video in bCourses. Library - Media Resources Center website: http://www.lib.berkeley.edu/libraries/media-resources-center
Creating data management plans for grants; securing research data; using Box, Drive and other data storage; data access via APIs and Web-scraping; data sharing, publication, and preservation; and more. Research Data Management email: researchdata@berkeley.edu

If you know the name of the service or type of tool, look it up here.

Book a consultation with one of our campus partners.

Stop by the AIS during scheduled support hours to get your questions answered.

View upcoming workshops and programs on the AIS events calendar.