Find Support

Where Can I Get Help With...

We provide multiple ways for faculty, researchers, and graduate students needs to achieve their academic goals. 

To get support, we recommend booking a consultation or stopping by the AIS during drop-in support hours.

If you're not sure where to start, refer to the chart below, or contact us at

Issue Organization Contact
First stop for most technology-related issues! General IT hardware and software troubleshooting is available to you and your department. We also assist with computer purchasing and other related services. IT Client Services website:
Information about the Academic Innovation Studio's programs and services Academic Innovation Studio email:
The Adobe Fellows programoffers resources and workshops designed to enhance creative instruction and support students interested in learning digital tools. For online resources, tutorials, schedules and more, visit our bCourses Student Hub and subscribe to receive announcements on upcoming workshops and events. Adobe Fellows Program


bCourses Student Hub:

General content and collaboration needs including: email, calendaring, document sharing, Google sheets, Google forms and video conferencing. bConnected website:
Selecting and using the computing resources best suited to your research, including the Savio high-performance compute cluster, AEoD virtual desktop, national compute infrastructure (e.g. XSEDE), and/or commercial cloud services. Berkeley Research Computing email:
Overall course design, syllabus reviews, classroom teaching, digital pedagogy, inclusive teaching, and active learning Center for Teaching and Learning email:
Quantitative and qualitative programming tools, techniques, and methods trainings and consultations. D-Lab website:
Do your students need a little help with data science? Data Peer Consulting can help! Students in the data consulting network help make data science accessible across the broader campus community. Division of Data Science and Information website:
Integrating a DH component into your course or research or (if you're already far along) answering other questions. Digital Humanities @ Berkeley website:
Visual design, digital media and tools, digital instruction design, and designing and producing high-quality online courses and programs.

Course content accessibility and support for Ally

bCourses, clickers, academic integrity, online course evaluations and our DIY media service.
Digital Learning Services website:


Classroom AV, lecture capture, portable equipment checkout, and instructional computing Educational Technology Services website:
Best practices, advice and support for understanding the accommodation process for students with disabilities. Disabled Students' Program website:
Finding accessible readings and media for your courses, developing research and digital literacy assignments, and much more. Library website:
Understanding how to use copyrighted materials in bCourses and the classroom, and making fair use decisions. Get guidance on locating course content, and ways to make that content more affordable to students. Learn more at: Library - Scholarly Communications email:
All things video, including streaming full films and clips, using digital/analog library media collections, accessing and developing viewing guides, assigning video in bCourses. Library - Media Resources Center website:
Creating data management plans for grants; securing research data; using Box, Drive and other data storage; data access via APIs and Web-scraping; data sharing, publication, and preservation; and more. Research Data Management email:
Research IT can help with your computing and data questions! We can help with questions about high-performance computing, securing your data, cloud resources, and more. Research IT Drop by the Research IT office hours in the AIS on Wednesdays from 1:30-3pm and Thursdays from 9:30-11am or schedule a consultation.

If you know the name of the service or type of tool, look it up here.

Book a consultation with one of our campus partners.

Stop by the AIS during scheduled support hours to get your questions answered.

View upcoming workshops and programs on the AIS events calendar.